Privacy Policy

1. Introduction

Welcome to Servixyo (“we”, “our”, or “us”).

Servixyo is a business initiative currently operated by an individual proprietor in India. It is not presently incorporated as a private limited company or registered as a limited liability partnership.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit https://servixyo.com or contact us through our website forms.

Our website is currently intended to provide information about Servixyo, receive enquiries, arrange product demonstrations, and collect early-access requests. Submitting an early-access request does not automatically create a Servixyo account or provide access to a live SaaS application.

2. Information We Collect

Depending on how you interact with our website, we may collect the following information:

A. Contact enquiries

• Full name
• Work email address
• Company or business name
• Phone number
• Message or enquiry details

B. Demo requests

• Full name
• Work email address
• Phone number
• Business name
• Business type
• Number of employees
• Preferred demo date and time
• Information about the business challenges you want to address

C. Early-access requests

• Full name
• Work email address
• Business name
• Business type
• Phone number
• Number of employees
• Services provided by your business
• Challenges you would like Servixyo to help solve
• Your response to the contact-permission request on the form

D. Technical information

When you visit the website, technical information may be processed by our hosting and website systems. This may include your IP address, browser type, device information, pages visited, access times, and security-related logs.

3. How We Use Your Information

We use the information collected for purposes such as:

• Responding to enquiries and questions.
• Contacting people who request a product demonstration.
• Reviewing and responding to early-access requests.
• Understanding the needs of service businesses.
• Communicating relevant information about Servixyo when permission or another lawful basis allows.
• Maintaining, securing, and improving the website.
• Preventing spam, fraud, misuse, and security incidents.
• Meeting applicable legal obligations.

We do not use information for purposes unrelated to the reason it was collected without an appropriate lawful basis.

4. Communication and Marketing

If you submit a contact or demo request, we may contact you to respond to that request.

Any optional promotional communications, product announcements, or marketing updates will be handled in accordance with the permission you provide and applicable law.

You may ask us to stop sending promotional communications at any time by emailing admin@servixyo.com.

5. Cookies and Similar Technologies

Our website may use cookies or similar technologies required for basic website functionality, security, performance, or other enabled services.

Google Analytics has not yet been configured on the website as of the date of this policy. If we introduce analytics or other tracking technologies in the future, we will update this policy to explain the relevant practices.

We will also review any applicable notice or consent requirements before enabling additional tracking.

6. Third-Party Services

We use third-party services to operate and maintain the website and handle communications. These may include:

• Hostinger: Website hosting and related infrastructure.
• WordPress: Website content management.
• WPForms: Website enquiry, demo, and early-access forms.
• Email service providers: Delivery and handling of website enquiry notifications.
• Google services: Services such as Search Console or other Google tools if and when configured.
• Meta services: Meta Pixel or related services if configured and used on the website.

These providers may process relevant information to provide their services. Their processing is subject to their own terms and privacy practices, as well as applicable contractual and legal requirements.

We will update this section if our actual service providers or tracking configuration changes.

7. Sharing of Personal Information

We do not sell personal information.

We may share relevant information with service providers who help us operate the website, deliver communications, maintain security, or provide requested services.

We may also disclose information where required by law, legal process, or a legitimate need to protect our rights, users, or website.

We do not intend to share personal information with unrelated third parties for their independent marketing purposes.

8. International Processing

Some service providers may process or store information on servers located outside India. Where this happens, we will take steps required by applicable law and use appropriate safeguards where necessary.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for applicable legal, accounting, security, or business requirements.

Our current general retention approach is:

• Contact enquiries: up to 12 months after the last meaningful interaction.
• Demo requests: up to 12 months after the last meaningful interaction.
• Early-access requests: up to 12 months after the last meaningful interaction.
• Business and legal records: for the period required for the relevant business or legal purpose.
• Technical and security logs: for the period reasonably needed for security, troubleshooting, and hosting operations.

After the relevant retention period, information will be deleted or anonymised where reasonably practicable, unless continued retention is necessary or required by law.

You may contact us to request deletion of your personal information, subject to applicable legal obligations and exceptions.

10. Data Security

We take reasonable steps to protect information submitted through our website. These measures may include website security controls, SSL encryption, restricted administrative access, hosting security features, and appropriate backups.

However, no website or electronic transmission method can be guaranteed to be completely secure.

11. Your Privacy Rights

Subject to applicable law, you may contact us to:

• Ask whether we hold personal information about you.
• Request access to or correction of inaccurate information.
• Request deletion of information where applicable.
• Withdraw consent where processing is based on consent.
• Raise a concern or grievance about how your information is handled.

To make a privacy request, email admin@servixyo.com. We may need to verify your identity before responding.

We will handle requests in accordance with applicable legal requirements.

12. Children’s Privacy

Our website and services are intended for business users and are not directed at children. We do not knowingly seek to collect personal information from children through our website.

If you believe a child has submitted personal information to us, please contact us so we can review the matter.

13. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before sharing information with them.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, data practices, or applicable legal requirements change.

The revised version will be published on this page with an updated date.

15. Contact Us

For questions, privacy requests, or concerns relating to this Privacy Policy, contact:

We currently operate without a separate public office address. Privacy-related enquiries can be sent to the email address above.